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Returns and repairs are part of the game—but handled well, they build trust and loyalty. Here’s how to master the process:

1. Clear Return Policies
Post them online and in-store. Be specific about time frames, condition requirements, and restocking fees (if any).

2. Staff Training
Make sure team members know how to handle upset customers calmly and confidently. Always lead with empathy.

3. Repair Partnerships
Offer on-site repair or partner with certified services. Quick fixes (like screen replacements or battery swaps) can bring in extra revenue.

4. Offer Store Credit Options
If a full refund isn’t viable, suggest an exchange or credit toward a different product.

5. Log Everything
Track returns and repair cases with receipts and product serial numbers. Patterns may indicate defective stock or abuse of policy.

A smooth return/repair system turns problems into positive experiences—and makes your store look professional and customer-first.